Terms of use

What this means in plain English. By using this site you agree to a few sensible rules: don’t scrape it, don’t spam the forms, don’t post anything unlawful. We try to keep the site useful and accurate; we can’t make legally binding promises about home-education law in your specific situation.

About these terms

These terms cover the Willowfolio marketing site at willowfolio.com, including the knowledge-base articles, printables, newsletter signup, and any forms you can fill in here.

These terms also cover the paid Willowfolio app, where you log activities, store photos, and generate council reports. The app-account-specific clauses are grouped under Your Willowfolio app account below; the rules in this document apply to both surfaces unless a section is explicitly scoped to one of them.

These terms form a binding agreement between you and Anam & Choudhury Limited (trading as A&C), a company registered in England & Wales (company number 07781134) at Kemp House, 124 City Road, London EC1V 2NX(“we”, “us”). If you do not agree to them, please do not use the site.

Permitted use

You can:

• Browse, read, and share links to public pages.
• Vote on knowledge-base articles, anonymously.
• Submit a “suggest an edit” note on a knowledge-base article.
• Request a printable by giving us your email address.
• Subscribe to or unsubscribe from the newsletter.
• Contact us using any address listed on the site.

You can quote and link to our content for non-commercial, attributable purposes. For anything beyond that, please email [email protected].

Acceptable use

Please don’t:

• Scrape the site in ways that bypass Cloudflare Turnstile, evade rate limits, or impersonate normal browser traffic at scale.
• Spam the suggest-edit endpoint, the newsletter signup, or the printable request form, including by stuffing them through scripts.
• Submit content that is unlawful, defamatory, harassing, hateful, infringing, or that contains malware.
• Probe the site for security vulnerabilities without permission.
• Use any part of the site to harm a child, or pretend to be a child when you are not.
• Reuse our copy verbatim on a competing site, including by feeding full pages into a scraper-and-republish pipeline.

We reserve the right to block, throttle, or remove any access that breaches these rules, and to delete user submissions that do.

Intellectual property

The site copy, knowledge-base articles, printables, illustrations, and the Willowfolio brand are owned by us or licensed to us. You can link to public pages and quote short excerpts with attribution. You cannot copy whole articles, redistribute the printables outside your own household, or pass our content off as your own.

Where we cite or quote third parties, those rights belong to their owners and are used under applicable exceptions or licences. If you believe content on the site infringes your rights, email [email protected] with the URL and a description of the issue.

User submissions

When you submit a “suggest an edit” note, you confirm that the content is yours to share and that you grant us a worldwide, royalty-free, non-exclusive licence to display, edit, and act on it for the purpose of running and improving the site. Suggestions go to a moderation queue; we may approve, dismiss, or partially adopt them, and we are not obliged to publish any change.

If you provided an optional contact email, we may write back to ask a clarifying question or thank you. We delete that email 90 days after the suggestion is approved or dismissed (see the privacy notice).

Knowledge-base content and accuracy

Knowledge-base articles describe home-education topics in the United Kingdom. We try to keep them accurate and to update them as guidance and law change, but they are general information, not legal advice for your situation. If you need certainty about your statutory position with a local authority or about an individual child’s case, speak to a solicitor or one of the home-education legal helplines linked from the relevant article.

Links to other sites

We link out to local authority pages, helplines, and other resources. We don’t control those sites and we are not responsible for their content or for changes to it.

One family per account

What this means in plain English. A Willowfolio family account is for one real family, however that family is shaped. The £11.75 monthly cap is built for genuinely large households, not for two unrelated families splitting the bill on one login.

A family account covers a single household, the children registered on it, and any co-parent, step-parent, kinship carer, foster carer, or other adult invited under that household who shares responsibility for the children’s home education. We define a household by either a shared primary residence, or shared educational responsibility for the children listed on the account, or one of the recognised variants below.

Legitimate family shapes are explicitly in scope and will not be treated as a breach. These include blended families with children from previous relationships, multi-generational households where a grandparent or other relative is the registered home-educator, kinship and long-term foster placements, and co-parents who do not live together but share schooling for the same children.

Soft cap on the number of children. A family account supports up to ten children. The price cap means children beyond the fifth do not increase the bill, and the ten-child ceiling is a soft technical limit on the family-account shape, not a refusal of larger households. If you have more than ten children and want to use Willowfolio for the whole household, write to us at [email protected] and we will arrange access.

A breach occurs when two or more separate families pool into one account to share the per-account price cap, for example by adding children from a friend’s household to avoid a second subscription. On reasonable evidence of cross-family sharing, we will contact the account holder at the email on file, set out what we have seen, and give you at least 14 days to respond or correct the position. If the matter is not resolved within that window we may suspend or terminate the account.

Where we terminate an account for cause under this clause, we will not refund the unused portion of the current paid period. Where we terminate without cause, or close a feature you have paid for, we will refund the unused portion on a pro-rata basis. Nothing in this clause limits your statutory rights as a consumer under the Consumer Rights Act 2015. Questions or appeals: [email protected].

Your Willowfolio app account

What this means in plain English. The sections below cover the paid Willowfolio app, where you log activities, store photos, and generate council reports. They sit alongside the marketing-site rules above; both apply when you have a paid account.

A Willowfolio app account is held in the name of one account holder, the bill-payer of record. Co-parents and other adults invited under the account use it under the account holder’s authority, on the terms set out below.

Service availability and data integrity

What this means in plain English. We aim to keep the app online and your records intact, but we can’t guarantee 100% uptime or zero data loss. The export function is your own copy; we recommend running it regularly so you always have a backup that doesn’t depend on us.

We provide the Willowfolio app on a reasonable-efforts basis. We do not warrant continuous availability, freedom from bugs, or that the service will meet any particular performance target, except where the Consumer Rights Act 2015 implies a term we cannot exclude. Planned maintenance windows are notified in-app where practical.

Records you create in the app, including activity logs, observations, attached photos, child profiles, and generated council report PDFs, can be exported by you at any time as JSON or CSV (and as the generated PDF for council reports). Where you require a guaranteed copy of your records for an external purpose, including submission to a local authority, your insurer, or your own filing, the export is the canonical copy and should be downloaded before you rely on it.

Subject to the limitation of liability section below, we are not liable for loss of data, inability to access the service, or corruption of records, beyond what UK consumer law requires us to remedy. Nothing in this clause limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breaches of your statutory rights as a consumer.

Subscription, billing, and refunds

What this means in plain English. Monthly billing, no annual lock-in. The first paid month is fully refundable for 30 days, no questions asked. After that, cancel any time and your account stays active to the end of the period you have paid for. Exports remain available throughout.

The Willowfolio app is billed monthly in advance. Pricing is set out at /pricing and includes UK VAT at the prevailing rate. Payment is taken by Stripe (Stripe Payments Europe Ltd, Ireland), our payment processor; card details are held by Stripe under their own privacy notice and are not stored on our servers.

Your first paid month is refundable in full if you ask within 30 days of the first successful charge, by emailing [email protected]. We do not require a reason. This is in addition to, and does not affect, your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

After the first month, monthly charges are not refunded on a pro-rata basis when you cancel; instead, your account remains active to the end of the paid period and the cancellation takes effect at the next billing date. Where we materially withdraw a feature you paid for, or where we close your account other than for cause, we will refund the unused portion of the current period on a pro-rata basis.

You can cancel from your account settings at any time, with no notice period and no exit form. We do not run win-back retention flows.

Account closure, data retention, and operator wind-down

What this means in plain English. When you cancel, you keep read and export access for a grace period before the account is deleted. If we ever close the service entirely, we will give you reasonable notice and a window to export your records.

When you cancel a Willowfolio app account, your records remain available to you in read and export modes for a grace period (length to be confirmed before launch) after the end of your final paid period. After that window we permanently delete your records, except where retention is required by law (for example, billing records under HMRC retention rules). Detail on retention windows for each category sits in the privacy notice.

We may close an account for cause where you breach these terms in a way we cannot reasonably resolve, including the One family per account rules, sustained non-payment after a reasonable notice period, or unlawful use. Where we close an account for cause, we will give you a reasonable opportunity to export your records before deletion, except where doing so would itself be unlawful.

If we wind down the Willowfolio app, we will give all active account holders reasonable advance notice (specific notice period to be confirmed before launch) by email and in-app. During that notice period, the export function will remain available, billing will be paused or refunded on a pro-rata basis, and we will signpost any successor or alternative arrangement we have made for users.

Co-parents and shared access

What this means in plain English. The bill-payer owns the account. They can invite a co-parent or another responsible adult to read or write the same records. Removing an invite ends that person’s access, but does not delete what they added.

The named account holder is the contracting party for billing and for these terms, and is responsible for the conduct of any adult invited under the account. Invited adults access the account under the scope the account holder selects, including read-only and read-write modes for the children listed on the account.

An invited adult’s access ends when the account holder revokes the invitation, when the invited adult leaves voluntarily, or when the account is closed. Records the invited adult contributed, such as activity logs and observations, remain on the account after their access ends; we do not retroactively unwind shared records.

Where co-parents disagree about the account, billing decisions, or access scope, the position of the named account holder controls for the purposes of these terms. We are not the right forum to mediate a dispute between co-parents and we will direct enquiries of that shape to your own family-law adviser.

Council reports and your responsibilities

What this means in plain English. The app builds a council report PDF from the records you have entered. It is a tool to draft the report; you are the author and you are responsible for checking it before you send it to a local authority.

The Willowfolio app generates a council report PDF from the activities, observations, and curriculum-coverage data on the account, with the local authority’s name on the cover. The PDF is a draft prepared from your records; we do not warrant that it is suitable for submission to any particular local authority, that it meets any local authority’s specific format requirements, or that the records it summarises are factually accurate.

Before submitting a council report PDF to a local authority, you are responsible for reviewing the contents, confirming the factual accuracy of the activities and observations summarised, and ensuring it meets any specific guidance your local authority has published. Knowledge-base articles linked from the relevant report view describe the position in general terms; they are not legal advice for your case.

Acceptable use of the app account

What this means in plain English. Use the app for what it is for: keeping records of your own family’s home education. Don’t upload other people’s data without their permission, and don’t use the app to harm anyone.

When you use the Willowfolio app you agree not to upload, store, or share content that is unlawful, that infringes a third party’s rights, that contains malware, or that depicts the abuse or harm of a child. Photos and observations should relate to your own household and the children registered on the account; you are responsible for the consent of any other person who appears in uploaded content.

We do not routinely review the records on your account. Where we receive a credible report of unlawful content, or where law enforcement requires us to act, we may suspend access while we review. We will tell you what we have seen and give you a reasonable opportunity to respond before any permanent action, except where responding to us would itself be unlawful.

Disclaimers

We provide the site on an “as is” basis. We do not warrant that the site will be uninterrupted, that information will be free from errors, or that it is suitable for any particular purpose. Where the law allows, we exclude implied warranties to the maximum extent permitted.

Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under the laws of England and Wales (including rights you have as a consumer under the Consumer Rights Act 2015).

Subject to that, our total aggregate liability arising out of or in connection with your use of the site and the Willowfolio app is limited to the greater of (a) the amount you have paid us in the twelve months immediately before the event giving rise to the liability, and (b) £100. We are not liable for indirect or consequential losses, loss of profit, loss of goodwill, or loss of data, except where UK consumer law provides otherwise.

Suspension and changes to the site

We can change, suspend, or withdraw any part of the site at any time without notice. We aim to keep core knowledge-base content available for as long as the site exists, but we can’t guarantee a specific page will be live indefinitely.

Changes to these terms

We update these terms when the site or our practices change. The Last updated date below shows the most recent revision. If we make material changes, we will surface a notice at the top of the page for at least 30 days. Continued use after a change means you accept the updated terms.

Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers resident in Scotland or Northern Ireland may also bring proceedings in their local courts.

Contact

Email [email protected] with any question about these terms. Postal address: Anam & Choudhury Limited, Kemp House, 124 City Road, London EC1V 2NX.

Last updated: 3 May 2026.